Privacy Policy

PAYLESS PLUMBING LLC ("our company", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information you provide to us when you use our website, interact with our services, or contact us. As a licensed and insured plumbing contractor serving residential and commercial clients across South Florida, we understand the importance of maintaining your trust and handling your data responsibly.

Information We Collect

We collect various types of information to provide and improve our comprehensive plumbing services. This information may include:

• Information You Provide Directly: When you request a service, fill out a contact form on our online platform, call us for emergency plumbing, or otherwise communicate with us, you may provide us with personal details. This includes, but is not limited to:
  • Contact information (e.g., name, mailing address, phone number)
  • Service request details (e.g., type of plumbing issue such as water heater repair, drain cleaning, leak detection, or pipe repair; property type; preferred service date/time)
  • Any other information you choose to provide in your communications with us.
• Information Collected Automatically: When you visit our online platform, we may automatically collect certain information about your device and usage patterns. This information helps us improve our website and tailor our service offerings. This may include:
  • IP address
  • Browser type and version
  • Operating system
  • Referring URLs
  • Pages viewed on our site
  • Date and time of visit
  • Time spent on pages
  • Clickstream data

  This data is typically collected through cookies, web beacons, and similar tracking technologies. For more details, please refer to our "Cookies and Tracking Technologies" section.

How We Use Your Information

We use the information we collect for various purposes, primarily to deliver our expert plumbing services and manage our business operations. Our legal bases for processing include fulfilling contractual obligations, pursuing legitimate interests, and, where applicable, obtaining your consent.

• To Provide and Manage Services: To schedule, perform, and manage your requested plumbing services, including water heater installation and repair, drain cleaning, leak detection, pipe repairs, fixture installations, and 24/7 emergency plumbing solutions.
• Communication: To communicate with you regarding your service requests, appointments, estimates, invoices, and to respond to your inquiries and feedback.
• Improve Our Services: To understand how our services are used, diagnose technical issues with our online platform, and improve the quality and efficiency of our plumbing solutions.
• Marketing and Promotions: To send you updates, promotional materials, or offers related to our services that may be of interest to you, where permissible by law and consistent with your communication preferences. You can opt-out of marketing communications at any time.
• Legal and Safety: To comply with legal obligations, resolve disputes, enforce our terms and conditions, and protect the rights, property, or safety of PAYLESS PLUMBING LLC, our customers, or the public.
• Payment Processing: To facilitate billing and process payments for services rendered (please note that actual payment processing is typically handled by secure third-party payment gateways).

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors, consultants, and other service providers who perform services on our behalf, such as IT support, secure payment processing, website analytics, scheduling systems, and customer relationship management (CRM) tools. These parties are contractually obligated to keep your information confidential and use it only for the specific purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation (e.g., a court order or subpoena), protect and defend the rights or property of PAYLESS PLUMBING LLC, prevent or investigate possible wrongdoing in connection with our services, or protect the personal safety of users of our services or the public.
• Business Transfers: In the event of a merger, acquisition, or asset sale involving our company, your personal information may be transferred as part of the transaction. We will notify you via a prominent notice on our website of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information with your explicit consent or at your direction.

Data Security

We implement a variety of appropriate security measures designed to protect the integrity and confidentiality of your personal information from unauthorized access, use, alteration, or disclosure. These measures include administrative, technical, and physical safeguards. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period may vary depending on the type of information and the purpose of processing. When we no longer need to process your data for these purposes, we will either securely delete it or anonymize it so that it can no longer be associated with you.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights concerning your personal information:

• Right to Access: You have the right to request copies of your personal data that we hold.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to Be Forgotten): You have the right to request that we erase your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us using the contact details provided below.

Cookies and Tracking Technologies

Our online platform uses "cookies" and similar tracking technologies to enhance your experience and collect information about how you use our site. Cookies are small data files placed on your device. We use them for:

• Essential functionality: To enable core site features and secure your session.
• Analytics: To understand website traffic and usage patterns, helping us improve our services and online presence.
• Personalization: To remember your preferences and tailor content relevant to your interests.

Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, please note that some parts of our site may not function properly or may have limited functionality if you disable cookies.

Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, service offerings, or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

PAYLESS PLUMBING LLC
1980 NW 44th St
Pompano Beach, FL 33064